Complaint window: 24 hours after delivery for most categories
Returns are not allowed for customized/printed products. Allowed only for misprint, damage, or wrong item. Complaint within window: 24 hours after delivery. After 24 hours complaint will not be considered. Replacement or refund after verification.
No returns for personalized gifts — only replacement. Allowed only if damaged/defective or wrong item. Complaint within window: 24 hours after delivery. Replacement in 15–30 days.
Exchange allowed within 10–15 days. Must be unused, with tags and packaging. Not allowed — return or refund for innerwear, sale items, or customized/printed apparel.
Only defective/damaged items — complaint within window: 24 hours after delivery. Replacement only. Warranty handled by manufacturer.
Complaint within window: 24 hours after delivery. Return not allowed — only replace within 7–20 days or as per availability, if unused with packaging and proof. Not allowed for perishable, hygiene, digital, or customized/printed products.
Only replacement accepted if unused, with invoice, within time window. Not accepted if used, damaged, missing packaging, discounted, or customized. Complaint within window: 24 hours after delivery. Refund not allowed — but if material is unavailable, refund may apply.
Refund to original payment method within 15–45 business days. Shipping, delivery and operational charges are non-refundable. If any additional charge is required for replacement or refund, it must be paid by the customer.
| Category | Replace Allowed? | Key Rule |
|---|---|---|
| Printing | No | Only defects / misprints |
| Gifting | No | Only defective / wrong item |
| Apparel | Yes (conditional) | 10–15 days, unused with tags |
| Electronics | Limited | Defect only, 24 hrs window |
| Merchandise | Yes | Defect only, 7–20 days |
All products sold by Omee India Private Limited that are covered under manufacturer warranty are the sole responsibility of the respective brand/manufacturer.
Customers/consumers are required to directly contact the manufacturer/brand for:
Omee India Private Limited shall not be held liable for any:
📌 By purchasing from Omee India, the customer agrees to this condition and acknowledges that post-sale warranty and service support lies entirely with the respective brand/manufacturer.
